Contact
Support is by email, at support@lunithlabs.com. Every message gets a written answer.
We reply within 24 hours.
What to put in the email
- The order reference from your order email, or the email address you used at checkout.
- Which file, by the name it downloaded with: the LETTER or A4 PDF, the .xlsx, or the guide for a Notion template.
- What happened: what you opened or clicked, what you expected, and what you saw instead. Copy any error message word for word.
- What you opened it in: the device, and the app or browser. Notion in a browser, Excel on Windows, a PDF app on a tablet.
- A screenshot, if it shows the problem.
Please do not send
- Card numbers or bank details. We never need them.
- Passwords, or an invitation to your Notion workspace. We can help without either.
Something does not work
Send the same details. Digital products are not refunded; we fix them instead, with a corrected file, a fresh link, or a walk through the step that failed. Every piece of feedback goes into the LunithLabs software we are building next.
Using a product more widely
Using a product across more than one business, or with clients as part of a service, needs a different licence. Ask before you do.
Before you buy
Questions about what a product contains, or what it needs to run, are welcome. Each product page lists its files, its format and what opens it; if something there is unclear, ask.
Your data
To see, correct or delete what we hold about you, write to the same address. The privacy page says what that is.
Postal address
Brandon Chaney, trading as LunithLabs, 62 Gates St, Lowell, MA 01851, United States. For legal notices only; support is by email.