Contact
Support is by email, at support@lunithlabs.com. We read every message and aim to reply within one business day.
We aim to reply within one business day.
What to put in the email
- The order reference from your order email, or the email address you used at checkout.
- Which file, by the name it downloaded with: the LETTER or A4 PDF, the .xlsx, or the guide for Lunith Commerce OS.
- What happened: what you opened or clicked, what you expected, and what you saw instead. Copy any error message word for word.
- What you opened it in: the device, and the app or browser. Notion in a browser, Excel on Windows, a PDF app on a tablet.
- A screenshot, if it shows the problem.
Please do not send
- Card numbers or bank details. We never need them.
- Passwords, or an invitation to your Notion workspace. We can help without either.
Something does not work
Send the same details. If anything is broken, unclear or missing, we aim to fix it within 3 to 7 business days of having the details we need to reproduce it, free of charge, with a corrected file, a fresh link, or a walk through the step that failed. We read every message, and when a fix changes the product it ships as an update to everyone who bought.
Using a product more widely
One purchase covers one business and everyone who works for it. Agencies, consultants and bookkeepers need one purchase for each client business.
Before you buy
Questions about what a product contains, or what it needs to run, are welcome. Each product page lists its files, its format and what opens it; if something there is unclear, ask.
Your data
To see, correct or delete what we hold about you, write to the same address. The privacy page says what that is.
Postal address
LunithLabs, 62 Gates St, Lowell, MA 01851, United States. For legal notices only; support is by email.