Fixes and your rights

All sales are final

Everything we sell is a digital file, delivered as soon as your payment clears. A file cannot be handed back, so once it is delivered you have it, and the sale is final.

That is why every product page says exactly what the files are, what opens them, what you need, and what the product does not do. Read the page before you buy, and if anything is unclear, ask us first.

Stripe's checkout page says the same before you pay. To buy, you tick a box that asks for immediate delivery and says, in plain words, that all sales are final and that your right to cancel ends when delivery begins.

What we promise instead

It works as described. If a file will not open, Lunith Commerce OS will not duplicate into your workspace, or what you received is broken, unclear, missing or not what the product page described, write to support@lunithlabs.com with your order reference and what happened.

We aim to fix it within 3 to 7 business days of having the details we need to reproduce it, free of charge. Depending on the problem, that is a corrected file, a fresh download link, a fresh duplicate link, or a walk through the step that failed.

We aim to reply within one business day. Say which product, which file by its name, what you opened it in, and what you saw; the contact page lists what helps.

If we cannot fix it

The law where you live gives you remedies when digital content is faulty or not as described, and this policy does not take them away. A fix comes first, and it is what we offer as soon as you write.

If we cannot fix the fault, or do not fix it within a reasonable time, you are entitled to what that law gives you. For a consumer in the UK, that is a price reduction, which can be the full price. For a consumer in the European Union, it is a price reduction, or ending the contract with a full refund where the fault is not minor.

We pay any money due without undue delay, and within 14 days of your telling us you want it, to the card or account you paid with, with no fee.

If the contract ends, the order's links close and you stop using the product, as the law provides.

If you are in the UK or the European Union

As a consumer in the UK or the EU, you normally have 14 days to cancel an online purchase without giving a reason. For digital content that is not supplied on a physical medium, that right ends once delivery has begun, if you asked for delivery to begin within the 14 days and acknowledged that you lose the right to cancel by doing so.

At checkout we ask you for both, in the box you tick before you pay. Delivery begins as soon as your payment clears. Your order email confirms that you gave both.

If your payment takes time to clear, delivery has not begun, and you can still cancel. Write to us before it clears, and we will cancel the order and return any money taken within 14 days, with no fee.

Nothing on this page removes a right the law where you live gives you, including where content is faulty and cannot be put right.

Where your feedback goes

We read every message, including the ones that are not about a fault: what is missing, what is awkward, what you wish it did.

When a fix changes the product it ships as an update to everyone who bought. Each one is listed on the updates page, with the day it went live.

What you buy today is yours to keep. Updates we release for it are free for everyone who bought it; they do not include any other or future product.

Please write before you dispute a payment

If something is wrong, write to us before asking your bank to reverse the payment. We read every message, and a dispute takes far longer to settle than an email.

A payment that is reversed through a dispute, or refunded in full, closes the order's download links. A dispute also ends the order's license. If the dispute is decided in our favour, we reopen the links and the license carries on.